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SPALBA SPACE

The Quorum, Gurgaon

The Quorum, a private members' club designed with a global sensibility, is located on the plaza level of Two Horizon Centre on Golf Course Road. The clubs' transformative spaces, spread across 22,000 sq. ft. lend themselves fabulously to any occasion; whether it's a social soiree or a corporate event.

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Growth Insights

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How IHG created a new mobile app that is outperforming pre-pandemic metrics.

IHG’s new app unlocks the full power of its IHG One Rewards loyalty program and is the primary digital interface for interacting with and taking care of guests. The app now allows guests to find the best rates, book a room in seconds, sort results based on personal preferences, enjoy exclusive benefits for IHG One Rewards members, and manage stays.

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Hospitality Tech

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Go Keyless - a Nasscom incubated tech startup, to roll out digital room access solution to hotels before March 2023.

Having made the technology breakthrough of the hardware prototype which will act as an interface between the lock and the mobile application a few months back, Gupta is all set to go into the production stage of the hardware in 2023.

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The best technology in use in hotels in the next five years.

Anyone who has worked in or is well-acquainted with the hospitality industry for the last few years is aware that technological advancements in hotels have outgrown expectations. It continues to enhance efficiency on many fronts by improving client service.

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Hospitality Leaders

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‘We are expecting a surge in travel in 2023’- Projjwal Ghosh, Director of Sales & Marketing, Crowne Plaza Chennai.

From personalising marketing efforts to catering to individual guests’ preferences, social media marketing to reach potential guests, mobile optimisation and using user-generated content are some leading hospitality marketing trends for 2023.

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Accor appoints Omer Acar as CEO of Raffles & Orient Express.

Accor has announced that Omer Acar has been appointed as CEO Raffles & Orient Express. His appointment will be effective March 1, 2023. An eminent specialist in luxury hospitality, Acar is a respected leader with high standards and an in-depth knowledge of the world of luxury.

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Industry News

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The Oberoi Rajvilas, Jaipur celebrates 25 years.

This month, The Oberoi Rajvilas, Jaipur is celebrating 25 years of luxury Oberoi hospitality in the Pink City. To commemorate this milestone, it has announced a new accommodation category: Premier Rooms with Private Garden. With this, guests can enjoy not only the resort’s 32 acres of landscaped gardens, but also their own private garden space to relax or dine alfresco.

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STAY wins the “Best Hotel Guest App” award 2023 from hotel tech report.

The Madrid-based technology company, a world leader in the digitization of hotels, wins a distinction from HTR, the leading website on hotel technology. STAY has won the award for the Best Hotel Guest App Of The Year from the prestigious American website Hotel Tech Report. STAY topped the "Best Hotel Guest App" ranking out of over the best 2,412 hotel software companies based on authentic, timely reviews from real users.

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Trends

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Inflation, tech costs dampen travel experience operator optimism.

According to Phocuswright’s latest travel research report Travel Experiences: Operator and Consumer Trends, overall, 63% of global operators indicate that bookings in 2022 are at or above the 2019 level (see figure below). Among this group, bookings are up an average of 18% versus 2019.

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