In hospitality, the goal of every single initiative is to delight your guests and encourage them to keep coming back to you.
And in today’s world where the line between physical and virtual world is blurring out at lightspeed, it's no more about the virtual presence of the hotel but also the persona it holds online.
Guest experience extends beyond your premises, and is integral to your ongoing communications. A usual Zoom call may take you online with your client but you must remember that the goal of every single initiative you have is to delight your customers and encourage them to keep coming back to you.
Today’s digitally advanced consumers expect more technologically driven products and personalized experiences. They are empowered through technology, well informed, they research and form an impression.
Over the course of multiple interactions with business leaders in the Hospitality industry, the ability to carry their brand and communicate the brand values to the stakeholders, came out as the most important element of their business. But when it comes to their virtual interactions with clients which spiked like anything in the last two years there’s barely any easy to use solution. Imagine, when you are serving an experience of a brand- why not start it at the very first step of connecting with your guest over a call.
Recognising this overarching desire, Spalba now offers the flexibility to design and brand the virtual collaboration rooms on the platform, thus enabling the hospitality brands to build their brand personna from the first impression.So it does not matter, whether you are talking to your stakeholders in-person or virtually, your brand always gets highlighted.
There are five elements for which the interface can be adapted.